Privacy Policy

Introduction

Welcome to https://mercedes-certified-technicians.collision-talk.com (hereafter referred to as “Mercedes Certified Technicians,” “we,” or “the Company”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and processing of information from users visiting our website and interacting with our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Website: Our main platform at https://mercedes-certified-technicians.collision-talk.com.
Applications: Any mobile or desktop applications developed and maintained by us.
Services: Online services we offer, such as user accounts, forums, and communication channels.
Products: Digital products or subscription-based offerings available through our website.

Please note that this policy does not extend to third-party platforms, applications, or services linked to our website, as they have their own privacy policies governing data collection and usage. We encourage users to review these policies carefully.

Processing Activities

This Privacy Policy is designed to guide you on the following interactions:

Using Our Applications and Services: As an authorized user, your engagement with our apps and services falls under this policy’s scope.
Visiting Our Websites: Any visit to our websites linked to this statement is subject to these privacy practices.
Communication: This includes receiving newsletters, emails, phone calls, or text messages/SMS from us, which are governed by our communication policies.

Personal Data Collection

We collect various types of personal information to enhance your experience and improve our services:

Account Information: Details required to create and manage user accounts, such as usernames, passwords, and registration data.
Payment Information: Credit card details, billing addresses, and payment history for processing transactions.
Financial Information: Banking information for direct payments or financial services we offer.
Purchase Information: Records of products or services purchased through our platform.
Mobile Device Identifiers: Unique device identifiers and mobile app usage data to personalize content and improve performance.
Location Data: GPS coordinates or location-based services data, if enabled by users, for location-specific services.
Feedback: User-provided comments, reviews, and survey responses to enhance our services.
Social Media Information: Data from social media platforms when users choose to connect their accounts for seamless sharing or login experiences.
Product Information: Details about products viewed, searched, or purchased on our website.

We collect this data through various means: user input forms, online interactions, browser cookies, and third-party services. Additionally, we may receive personal data from trusted partners who assist us in delivering services, subject to their respective privacy agreements.

Cookies

Cookies are small text files stored on your device when you visit our websites or use our applications:

Strictly Necessary Cookies: Essential for navigating the website and using its features. These cookies ensure basic functions like page navigation and access to secure areas.
Preference Cookies: Remember user preferences, such as language settings and display options.
Analytics Cookies: Track website usage and performance metrics to improve our services.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie choices.

Retention and Deletion

We retain personal data for the duration required by applicable laws or for legitimate business purposes:

Legal Compliance: We may store data to fulfill legal obligations, resolve disputes, or assist in investigations.
Business Operations: Personal information is retained for the period needed to provide services, maintain user accounts, and improve our platform.
Data Anonymization: Once the retention period expires, data is securely anonymized or deleted from our systems.

Security Measures

We implement robust security measures to safeguard your personal data:

Encryption: All communication between your device and our servers is encrypted using SSL/TLS protocols.
Secure Third-Party Processing: We engage secure third-party service providers to process sensitive data on our behalf, ensuring they adhere to strict privacy standards.
Regular Audits: Regular security audits and penetration testing are conducted to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. If you believe we have collected such information, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights (Depending on Location)

The privacy laws in various regions grant individuals specific rights regarding their personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure/Deletion: Demand the deletion of your personal data, subject to legal exceptions.
Restriction: Limit our processing of your data under certain circumstances.
Portability: Receive your personal data in a structured, commonly used format for use elsewhere.
Objection: Object to the processing of your data for specific or all purposes.
Non-Discrimination: Be free from unfair treatment due to exercising your privacy rights.
Appeals/Complaints: File appeals or complaints with relevant supervisory authorities.

To exercise these rights, please contact our Data Privacy Team at your earliest convenience. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal requirements:

Any modifications will be posted on this webpage, and we encourage users to review it periodically.
Material changes will also be notified via email to registered users.

Contact Information

For any privacy-related inquiries, requests for unsubscribe, or data access questions, please contact us:

Email: [email protected]
Postal Address: Mercedes Certified Technicians, Privacy Team, [Address], [City, State, Zip], [Country]